Returns & Exchanges
Returns & Exchanges
At Opulent Shines, we want you to love your purchase. If something isn't right, we're here to help.
14-Day Return Window
You have 14 days after receiving your order to request a return.
To be eligible, items must be:
- Unworn and unused
- Unwashed
- Free from makeup, perfume, deodorant, stains, or other marks
- In their original condition
- With all original tags attached
- In the original packaging
You must also provide your order number or proof of purchase.
Returns requested after the 14-day window may not be accepted.
Store Credit
Approved returns are issued as store credit only. We do not provide refunds to the original payment method for change-of-mind or sizing returns.
Store credit applies to the eligible item value only. Original shipping charges are non-refundable.
Store credit will be emailed to you within 2–3 business days after your returned item has been received and inspected and will be valid for 1 year.
Return Shipping
For change-of-mind, sizing, color, or other customer-preference returns, the customer is responsible for return shipping costs.
We recommend using a trackable shipping service. Opulent Shines is not responsible for packages lost or damaged during return shipping.
For items that are damaged, defective, or incorrectly sent, Opulent Shines will cover the return shipping costs.
Exchanges
If you need a different size or color, please contact us before sending your item back.
If the requested item is available, we may be able to hold it while your return is being processed.
Exchange availability is not guaranteed and depends on current inventory.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery at:
info@opulentshines.com
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging, when applicable
Please do not send the item back before contacting us and receiving return instructions.
If the issue is confirmed, we will provide a return shipping label and work with you on an appropriate resolution, such as a replacement or full refund, depending on the circumstances and availability.
Final Sale Items
The following items are final sale and are not eligible for return or exchange:
- Items in our SALE collection
- Clearance items
- Items discounted 50% or more
- Items clearly marked Final Sale
- Personalized or custom-made items, when applicable
Please review the product description, photos, and available sizing information carefully before purchasing a final-sale item.
Items That Cannot Be Accepted
We cannot accept returns for items that:
- Have been worn or used
- Have been washed
- Have makeup, perfume, deodorant, stains, odors, or other signs of use
- Are missing original tags
- Are missing required original packaging
- Are damaged after delivery due to customer use or improper care
- Are returned without prior approval
If a returned item does not meet our return requirements, we reserve the right to deny the return and send the item back to the customer at the customer's expense.
How to Start a Return
To request a return, email us at:
info@opulentshines.com
Please include your order number and reason for the return.
We will respond with return instructions, typically within 24 hours.
Please do not send a return to our address without receiving return instructions from Opulent Shines first.
Return Address
Once your return has been approved, we will provide the appropriate return address and instructions.
For security and processing purposes, please do not ship your return to an address unless it has been provided or confirmed by Opulent Shines.
Questions
If you have questions about your order, return, or exchange, please contact us at:
info@opulentshines.com
We're happy to help.